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RETURNS & SHIPPING

 

A BRAND YOU CAN TRUST

We strive for satisfaction of our products so we offer a 30-day refund policy on haircare products*. 

 

Returns Process

If you are not satisfied with your haircare product purchase you may request a refund within 30 days of purchase.  

Simply email us to request a return authorization form and download the shipping label we will send you. Then to return the item attach the label and return form inside your box and send it back with the product in the original container. Upon doing so we will issue you a refund, excluding the original cost of shipping and return shipping. Returns must be shipped within 7 days of receiving the return authorization.   

Brushes, accessories, pillow cases, shower caps and styling tools are non-refundable due to the nature of the items and COVID-19 precautions. Deeply discounted Black Friday/Cyber Monday, Holiday Bundles, and discounted items of 40% or more are not returnable or exchangeable.   

 

DAMAGED ITEMS

When your order arrives, please inspect the product for any damages that may have occurred during shipment. Please report any damages to us within 10 days.

If you receive an item that was damaged, please take images of the box, the product inside immediately to receive a refund or replacement.  If you feel your item was damaged in shipment please let us know by emailing a picture and description of the broken item and the packaging. We can only honor refunds or replacements when we have photos of the damaged items within 10 days. Outside of this time frame we are unable to offer a replacement.
 

REPLACEMENT

If you received a defective item and would like a replacement please email us with your email address and order number so that we can send a replacement promptly.  Please include a photo of the packaging as well as the damaged product and any inserts. Please contact us within 10 days of receipt to receive a replacement. Outside of this window we are unable to offer a replacement.

 

SHIPPING TRANSIT TIMES

Standard Shipping Policy (When In Stock): All standard shipping orders have a warehouse processing time of up to 2 business days in addition to the carrier transit times.  Orders placed in the USA will arrive within 7-14 business days, depending on the shipping method selected (including processing time), barring all information has been input correctly.  International orders will be processed during the same time but may take a little longer due to customs (7-35 days).   We cannot refund orders that are in-transit. 

 

CUSTOMER RESPONSIBILITY

It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed.  If your order was shipped to an inaccurate or invalid address we cannot process a refund or replacement until the item has been returned by you to our warehouse.  If VoiceOfHair resends your order you will be responsible for additional shipping costs.

 

MISMATCHED BILLING & SHIPPING ADDRESSES

In order to prevent fraudulent transactions we may automatically cancel orders that have a different billing/address.  If your order has different billing/shipping addresses please contact us at help@voiceofhair.com immediately after submitting an order.

 

INACCURATE OR MISSING SHIPPING ADDRESSES

We are not responsible for missing or inaccurate shipping addresses.  Once your order is placed  and it has shipped we cannot update your address.  If you place an order and the address was not accurate or complete we cannot guarantee that it will be updated or fixed before it is shipped to you.  VoiceOfHair will not refund or replace items sent to inaccurate/incomplete addresses.  Please check your order details immediately after receiving your confirmation email to prevent any issues.

 

ADDITIONAL FEES & TAXES FOR INTERNATIONAL ORDERS (OUTSIDE THE USA)

VoiceOfHair is a USA based company and is not responsible for any taxes, VAT, duties or any additional fees charged by local economies.