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Shipping Policy


Customer Responsibility

It is the customer's responsibility to provide the correct shipping address at checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed.  If your order was shipped to an inaccurate or invalid address we cannot process a refund or replacement until the item has been returned to our warehouse.  If VoiceOfHair LLC resends your order you will be responsible for additional shipping costs.


Lost/Missing Deliveries

If delivery has been confirmed for your package, we cannot send out a replacement/additional package once the delivery has been confirmed by the carrier. Please check for missing package with the carrier. Please file a claim with the carrier prior to contacting us. Be sure to note your claim number upon contacting us. If your delivery has not arrived and tracking has not been updated for 15 days or more (not delivered within 15 days) please contact us so that we can file a claim on your behalf and send a replacement to you.


Inaccurate or Missing Shipping Addresses 

We are not responsible for missing or inaccurate shipping addresses.  Once your order is placed we cannot update your address.  If you place an order and the address was not accurate or complete we cannot guarantee that it will be updated or fixed before it is shipped to you.  VoiceOfHair LLC will not refund or replace items sent to inaccurate/incomplete addresses.