Home Shipping Policy

Shipping Policy

 

Shipping Transit Times

All standard shipping orders have a warehouse processing time of up to 2 business days in addition to the carrier transit times.  Orders placed in the USA will arrive within 7-10 business days (including processing time), barring all information has been input correctly. 

International orders will be processed during the same time but may take a little longer due to customs (7-21 days). If your international order tracking has not been updated or delivered after 30 days we will issue you a full refund of your purchase price.

 

2 Day Shipping Transit Times

If you paid for 2-day shipping your order will be processed within 2 business days or less. However, orders placed after 12PM CST or on postal holidays will be processed and shipped out the following business day.

If your 2-day shipping order is placed on a Saturday or Sunday your order will shipped on Monday and will arrive within 2 business daysIf you have questions you can email us at help@voiceofhair.com. 

 

Customer Responsibility

It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed.  If your order was shipped to an inaccurate or invalid address we cannot process a refund or replacement until the item has been returned by you to our warehouse.  If VoiceOfHair LLC resends your order you will be responsible for additional shipping costs.

 

Lost/Missing Deliveries

If delivery has been confirmed for your package, we cannot send out a replacement/additional package once the delivery has been confirmed by the carrier. Please check for missing packages with the carrier and file a claim with the carrier prior to contacting us. Be sure to note your claim number upon contacting us. If your domestic, USA delivery, has not arrived and tracking has not been updated for 15 days or more (not delivered within 15 days) please contact us at help@voiceofhair.com so that we can file a claim on your behalf and send a replacement to you.  If your International delivery has not arrived and tracking has not been updated for 30 days or more please email help@voiceofhair.com so that we can submit a claim to replace or reimburse your order.

 

Inaccurate or Missing Shipping Addresses 

We are not responsible for missing or inaccurate shipping addresses.  Once your order is placed we cannot update your address.  If you place an order and the address was not accurate or complete we cannot guarantee that it will be updated or fixed before it is shipped to you.  VoiceOfHair LLC will not refund or replace items sent to inaccurate/incomplete addresses.

 

Additional Fees & Taxes for International Orders (Outside the USA)

VoiceOfHair LLC is a USA based company and is not responsible for any taxes, VAT, duties or any additional fees charged by local economies.