Shipping Policy

Shipping Transit Times

All standard shipping orders have a warehouse processing time of up to 2 business days in addition to the carrier transit times.  Orders placed in the USA will arrive within 7-10 business days (including processing time), barring all information has been input correctly. 

International orders will be processed during the same time but may take a little longer due to customs (7-21 days). If your international order tracking has not been updated or delivered after 30 days we will issue you a full refund of your purchase price.

 

Customer Responsibility

It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed.  If your order was shipped to an inaccurate or invalid address we cannot process a refund or replacement until the item has been returned by you to our warehouse.  If VoiceOfHair LLC resends your order you will be responsible for additional shipping costs.

 

Coverage from Lost, Stolen or Damaged Shipments

VoiceOfHair is proud to partner with Route, the leader in package protection and tracking solutions. When you checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you. In order to be protected you must enter the correct shipping address for your order.

In the event of damage, you must inspect your package within 10 days of receipt. If your item has been damaged in shipment we will replace it once you have submitted photos of the exterior and interior packaging and damages. To receive a replacement be sure to send this documentation within 10 days of receipt.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

 

Inaccurate or Missing Shipping Addresses 

We are not responsible for missing or inaccurate shipping addresses.  Once your order is placed we cannot update your address.  If you place an order and the address was not accurate or complete we cannot guarantee that it will be updated or fixed before it is shipped to you.  VoiceOfHair LLC will not refund or replace items sent to inaccurate/incomplete addresses.

 

Lost/Missing Deliveries

If delivery has been confirmed for your package, and your address has been entered correctly please contact us at help@voiceofhair.com and we will ensure you receive your order.

  

Additional Fees & Taxes for Domestic and International Orders 

VoiceOfHair LLC is a Texas, USA based company and is not responsible for any taxes, VAT, duties or any additional fees charged by local economies or states.