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Shipping Policy

 

Shipping Transit Times

All standard shipping orders have a warehouse processing time of up to 2 business days in addition to the carrier transit times.  Orders placed in the USA will arrive within 7-10 business days (including processing time), barring all information has been input correctly. 

International orders will be processed during the same time but may take a little longer due to customs (7-21 days). If your international order tracking has not been updated or delivered after 30 days we will issue you a full refund of your purchase price.

 

2 Day Shipping Transit Times

If you paid for 2-day shipping your order will be processed within 2 business days or less. However, orders placed after 12PM CST or on postal holidays will be processed and shipped out the following business day.

If your 2-day shipping order is placed on a Saturday or Sunday your order will shipped on Monday and will arrive within 2 business daysIf you have questions you can email us at help@voiceofhair.com. 

 

Customer Responsibility

It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed.  If your order was shipped to an inaccurate or invalid address we cannot process a refund or replacement until the item has been returned by you to our warehouse.  If VoiceOfHair LLC resends your order you will be responsible for additional shipping costs.

 

Inaccurate or Missing Shipping Addresses 

We are not responsible for missing or inaccurate shipping addresses.  Once your order is placed we cannot update your address.  If you place an order and the address was not accurate or complete we cannot guarantee that it will be updated or fixed before it is shipped to you.  VoiceOfHair LLC will not refund or replace items sent to inaccurate/incomplete addresses.

 

Lost/Missing Deliveries

If delivery has been confirmed for your package, and your address has been entered correctly please contact us at help@voiceofhair.com and we will ensure you receive your order.

  

Additional Fees & Taxes for International Orders (Outside the USA)

VoiceOfHair LLC is a USA based company and is not responsible for any taxes, VAT, duties or any additional fees charged by local economies.