Free USA Shipping on Orders $50+


Home PRIVACY, SHIPPING & RETURNS POLICY

PRIVACY, SHIPPING & RETURNS POLICY

 

PRIVACY

The entire contents of this website, including images and text, are protected under U.S. and international copyright law.

With the exception of fair use by our customers, it is unlawful to copy or reproduce any of the content of this website.

Unauthorized commercial use of text or images from this website is specifically not permitted and is illegal.

You are welcome to submit suggestions, comments, or photographs. If you submit content, you grant Voice Of Hair a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, publish and distribute in any media. The name that is used when submitting such content may also be used. You represent and warrant that the content you provide is accurate, and that you hold rights to such content.

In use of gift messages and e-mailing a page to a friend, contents cannot be obscene, threatening, defamatory, invasive of privacy, contain viruses, commercial solicitation, chain letter, mass mailing or any form of “spam.”

When registering for an account, you will have a password and the option to save credit card information. You are responsible for maintaining the confidentiality of your password, and are fully responsible for all activities that occur under your password or account.

Some information on the web site may contain typographical errors or other inaccuracies, be incomplete or not up-to-date. Some of this information may relate to product description, price or availability.

We appreciate customer feedback if you find an error on the site. We will correct mistakes with or without notice. We apologize, in advance, for any inconvenience caused.

------------------------------

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from voiceofhaircare.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, at help@voiceofhair.com

 

SHIPPING POLICY

Shipping Transit Times

All standard shipping orders have a warehouse processing time of up to 2 business days in addition to the carrier transit times.  Orders placed in the USA will arrive within 7-10 business days (including processing time), barring all information has been input correctly. 

International orders will be processed during the same time but may take a little longer due to customs (7-21 days). If your international order tracking has not been updated or delivered after 30 days we will issue you a full refund of your purchase price.

 

2 Day Shipping Transit Times

If you paid for 2-day shipping your order will be processed within 2 business days or less. However, orders placed after 12PM CST or on postal holidays will be processed and shipped out the following business day.

If your 2-day shipping order is placed on a Saturday or Sunday your order will shipped on Monday and will arrive within 2 business daysIf you have questions you can email us at help@voiceofhair.com. 

 

Customer Responsibility

It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed.  If your order was shipped to an inaccurate or invalid address we cannot process a refund or replacement until the item has been returned by you to our warehouse.  If VoiceOfHair LLC resends your order you will be responsible for additional shipping costs.

 

RETURN POLICY

If you are unsatisfied with our haircare products then please send an email to help@voiceofhair.com to receive a return authorization form.  We are unable to accept any returns unless you complete this step first.  All returns will be processed within 7-10 business days after we receive your item.  You will receive your refund, excluding our original cost of shipping and return shipping.

*Unfortunately we cannot accept returns for hair brushes and styling tools due to sanitary reasons.