PACKAGES MARKED AS SHIPPED OR DELIVERED
Once a package leaves our warehouse and has been accepted by the shipping carrier, that carrier has now assumed responsibility for the package. To verify if this is the case with a package, check the tracking number that is emailed to you or that may be found on your Account Profile page when you log in. If there is a status update on the tracking number that means the package is now in the possession of the carrier.
If there is an issue such as late delivery or the package is marked as delivered but you did not actually receive the package we suggest you take the following steps:
- Write down your tracking number.
- Call the corresponding carrier listed below and follow prompts to file a claim for missing package.
- USPS: 1-800-275-8777
- UPS: 1-800-742-5877
- Fedex: 1-800-463-3339
Once we have that claim number in some cases we may be able to resend the missing items to you. This will be on a case by case basis and is subject to the discretion of the company.